(a) Housing Loans,

(b) LAP other than Business purpose

Nil – If paid through own source of funds

2.50% on prepaid amount in case of Balance

takeover by any other financial institution

(a) LAP Business

(b) Non- Residential Purchase Loans

Floating, Fixed & Semi

fixed

Balance Takeover from a bank/ HFC/ NBFC/ any other Financial Institution – 4% for

foreclosure on Principal pre-paid

Floating, Semi-fixed (During the period ROI is

floating)

Nil – If paid through own source of funds

2.50% on prepaid amount in case of Balance

takeover by any other financial institution

Nil – If paid through own source of funds

2.50 % on prepaid / foreclosure amount in case of Balance takeover by any other financial institution

Loans with Sanctioned amount upto Rs. 50 Lakhs – NIL

Loans with Sanctioned amount more than Rs. 50 Lakhs:

Balance Takeover from a bank/ HFC/ NBFC/ any other Financial Institution – 4% for Foreclosure on Principal pre-paid

Self-source – 4% on Principal pre-paid in case amounts prepaid in a financial year is over 20% of the o/s loan amount

Balance Takeover from a bank/ HFC/ NBFC/ any other Financial Institution – 4% for foreclosure on Principal pre-paid

Self-source – 4% on Principal pre-paid in case amounts prepaid in a financial year is over 20% of the o/s loan amount

Nil – If paid through own source of funds

2.50% on prepaid amount in case of Balance

takeover by any other financial institution

Floating, Semi-fixed (During the period ROI is

floating)

Nil – If paid through own source of funds

2.50% on prepaid / foreclosure amount in case of Balance takeover by any other financial institution

Floating, Semi-fixed (During the period ROI is

floating)

Loans with Sanctioned amount upto Rs. 50 Lakhs – NIL

Loans with Sanctioned amount more than Rs. 50 Lakhs –/ 4% of prepaid / foreclosure amount

Floating, Semi-fixed (During the period ROI is

floating)

• Recent photograph;
• Certified copy of Permanent Account Number (PAN) OR the equivalent e-document thereof;
• Certified copy of one of the OVDs to be taken for verification of the identity and the address OR the equivalent e-document thereof; and
• Other document including in respect of the nature of business and financial status of the client OR the equivalent e-document thereof, as may be required by the Company.

OVD Shall mean the following:

• Proof of possession of Aadhaar number, in such form as issued by the Unique Identification Authority of India (UIDAI)
• Passport
• Driving License
• Voter's Identity Card issued by the Election Commission of India
• Job Card issued by NREGA duly signed by an officer of the State Government
• Letter issued by the National Population Register containing details of name and address.

“Provided that in case the OVD furnished by the customer does not contain updated address, the following documents shall be deemed to be OVDs for the limited purpose of proof of address:

• utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill);
• property or Municipal tax receipt;
• pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, if they contain the address;
• letter of allotment of accommodation from employer issued by State Government or Central Government Departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies and leave & license agreements with such employers allotting official accommodation.

Provided, the customer shall submit OVD with current address within a period of three months of submitting the alternate documents specified above.

Explanation: For the purpose of this clause, a document shall be deemed to be an OVD even if there is a change in the name subsequent to its issuance provided it is supported by a marriage certificate issued by the State Government or Gazette notification, indicating such a change of name.

• Recent photograph;
• Certified copy of Permanent Account Number (PAN) OR the equivalent e-document thereof;
• In case of Indian Passport Holder- Certified copy of Valid Indian Passport along with copy of valid Employment/ Residence/ Student/ Dependent visa copy or work/ Residence Permit copy;
• In case of Foreign Passport holder Certified copy of valid Foreign Passport along with OCI (Overseas Citizen if India) card / PIO (Person of Indian Origin) card;
• Certified copy of one of the OVDs to be taken for verification of the address OR the equivalent e-document thereof, if additionally required;
• Valid KYC for the Power of Attorney holder as detailed in the previous para; and
• Other document including in respect of the nature of business and financial status of the client OR the equivalent e-document thereof, as may be required by the Company.

Further, the original certified copy of OVD, certified by any one of the following, may be obtained:

• Authorized officials of overseas branches of Scheduled Commercial Banks registered in India;
• Branches of overseas banks with whom the Company may have relationships;
• Notary Public abroad;
• Court Magistrate;
• Judge;
• Indian Embassy/ Consulate General in the country where the non-resident customer resides.

Note: Where the OVD presented by a foreign national does not contain the details of address, in such case the documents issued by the Government departments of foreign jurisdictions and letter issued by the Foreign Embassy or Mission in India shall be accepted as proof of address.

In addition to OVD, PAN and photograph for the proprietor as an individual, any two of the following documents OR the equivalent e-document thereof, as a proof of business/ activity in the name of the proprietary firm shall also be obtained:

• Registration certificate including Udyam Registration Certificate (URC) issued by the Government;
• Certificate/ License issued by the municipal authorities under Shop and Establishment Act;
• Sales and income tax returns;
• CST / VAT /GST certificate;
• Certificate/registration document issued by Sales Tax/Service Tax/Professional Tax authorities;
• IEC (Importer Exporter Code) issued to the proprietary concern by the office of DGFT or License /certificate of practice issued in the name of the proprietary concern by any professional body incorporated under a statute License/certificate of practice issued in the name of the proprietary concern by any professional body incorporated under a statute;
• Complete Income Tax Return (not just the acknowledgement) in the name of the sole proprietor where the firm's income is reflected, duly authenticated/ acknowledged by the Income Tax authorities;
• Utility bills such as electricity, water, landline telephone bills etc.

Note:

In cases where the Company is satisfied that it is not possible to furnish two such documents as mentioned above, it may accept only one of those documents as proof of business/ activity, subject to contact point verification and collection of such other information and clarification as would be required to establish the existence of such firm. Further, it should be satisfied that the business activity has been verified from the address of the proprietary concern.

In addition to OVD, PAN and photograph of the director/ manager/ employee (as an individual) holding authority to transact on the applicant company’s behalf; certified copies of the following documents OR the equivalent e-document thereof:

• Certificate of incorporation;
• Memorandum and Articles of Association;
• Permanent Account Number of the Company; and
• A resolution from the Board of Directors and power of attorney granted to its managers, officers or employees to transact on its behalf.
• the names of the relevant persons holding senior management position; and
• the registered office and the principal place of its business, if it is different.

In addition to OVD, PAN and photograph of the partner/ manager/ employee (as an individual) holding authority to transact on the applicant firm’s behalf; certified copies of the following documents OR the equivalent e-document thereof:

• Document evidencing authority of the person to act on behalf of the entity;
• Registration Certificate, if registered;
• Partnership Deed; and
• Permanent Account Number of the partnership firm.
• the names of all the partners and
• address of the registered office, and the principal place of its business, if it is different

In addition to OVD, PAN and photograph of the trustee/ beneficiary/ person (as an individual) holding an attorney to transact on the trust’s behalf; certified copies of the following documents OR the equivalent e-document thereof:

• Document evidencing authority of the person to act on behalf of the Trust;
• Registration Certificate, if registered;
• Trust Deed; and
• Permanent Account Number or Form No.60 of the trust.
• the names of the beneficiaries, trustees, settlor, protector, if any and authors of the trust
• the address of the registered office of the trust; and
• list of trustees and documents, as specified in Section 16, for those discharging the role as trustee and authorised to transact on behalf of the trust.

In addition to OVD, PAN and photograph of the person (as an individual) holding an attorney to transact on the entity’s behalf; certified copies of the following documents OR the equivalent e-document thereof:

• Resolution of the managing body of such association or body of individuals;
• Power of attorney granted to him to transact on its behalf
• Permanent Account Number or Form No. 60 of the unincorporated association or a body of individuals; and
• Such information as may be required by the Company to collectively establish the legal existence of such an association or body of individuals.

In addition to OVD, PAN and photograph of the person (as an individual) holding an attorney to transact on the entity’s behalf; certified copies of the following documents OR the equivalent e-document thereof:

• Document evidencing authority of the person to act on behalf of the entity; and
• Such documents as may be required by the Company to establish the legal existence of such an entity/ juridical person.

Call us on 022-68815555 (From Monday to Sunday, 9:00 AM to 6:00 PM)

or Email to customercare@godrejcapital.com | Visit the website-www.godrejhf.com

Write a letter addressed to: Customer service Team, Godrej Housing Finance, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India

If you have not received a satisfactory response for your grievance within 7 working days, please reach out to Grievance Redressal officer

Nalin Jain | nodalofficer@godrejhf.com | +918657764527

Godrej Housing Finance, 9^th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India

In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received, you may approach the National Housing Bank at the address given below.

Grievance Redressal Department of NHB

Online mode: https://grids.nhbonline.org.in OR
Offline mode: By post, in prescribed format available at http://www.nhb.org.in-/%20Grievance-Redressal-System/Lodging-Complaint-Against-HFCsNHB%E2%80%25%2093Physical-Mode.pdf

to NHB at the following address:

The Grievance Redressal Department, National Housing Bank, Core 5 A, India Habitat Centre Lodhi Road,

New Delhi–110 003

Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI)

Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell.

Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

Email: complaints@irdai.gov.in

Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/

Contact: Toll Free No. 155255 or 1800 4254 732.